Our team are here to help you! We are available on live chat and respond to emails during the following hours:

Weekdays - 8am to 7pm
Weekends - 10am to 6pm
Public Holidays - 10am to 6pm

Closed - 25th of December and 1st of January.

All times are based on Sydney operation so therefore are AEDT during the daylight savings period and AEST otherwise.

Order or ask a question at any time and we'll respond during those hours. Outside of these hours, please contact us through the live chat or help centre and we'll respond by email. We're also available via our Contact Us page. In order to use our live chat, simply visit any page on our shop at https://shop.vaya.net.au/ and click on the bar on the lower right of the page that says 'Chat with us'. One of our friendly team members will be happy to assist you.