Please fill out our warranty form under the ‘Technical and Warranty’ department located at this link.
Once you have been authorised with an RMA code you may return the item or the affected part (if it is not the entire device) to the nominated service location.
All claims for defective products should be directed to the following and include the RMA code:
Address: Vaya Pty Ltd, PO BOX R1861, ROYAL EXCHANGE, NSW 1225
Phone number: 1300 008 292
When making a claim you may be required to present:
• The item (or affected part)
• The legible and unmodified original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type
• The IMEI or other serial number
Please ensure that you provide us with all information on the defect so that we are able to assess it properly.
Vaya utilises specific repair centres in Australia. After a customer lodges a claim through our website, our warranty team will advise further instruction including the return address (if different to the above address). It is the customer’s responsibility to use a suitable shipping method (preferably with tracking). Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations. Return postage to return the item to customers in Australia is included, where the device has been assessed and a fault is found. Return postage to international (non-Australian addresses) will be at the customer’s expense. We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any tax related fees for incoming or outgoing international shipments. In the event that our technician assesses the product and no fault is found, you will be responsible for return shipping costs.