FAQ

Can I tethering on Vaya?
Yes, all Vaya plans allow for tethering as long as you have a compatible device.  There are no additional costs for tethering, it will use the included ...
Mon, 5 Nov, 2018 at 11:42 AM
Can I manage my service features online?
Yes, you can. You have the ability to enable and disable; data, voicemail, outgoing calls, SMS, roaming and keep an eye on your spend all in one place.
Mon, 5 Nov, 2018 at 11:43 AM
Do you accept PayPal?
 No, unfortunately we only accept credit card payments, BPAY payments through internet transfer and Australia Post.
Mon, 5 Nov, 2018 at 11:46 AM
What is my account number?
Your account number will be stated on your monthly invoice from Vaya.  If you do not have a copy of your monthly invoice, you are able to confirm your a...
Mon, 5 Nov, 2018 at 11:47 AM
What is the coverage in my area?
Vaya utilises the Optus 4G Plus mobile network. Wherever there is Optus coverage, Vaya will have coverage.  To ensure that you will have sufficient cove...
Mon, 5 Nov, 2018 at 11:49 AM
When does my billing start?
The billing of your service will begin from the moment that your service is activated on the network.  Your first month plan cost will be pro-rated bas...
Mon, 5 Nov, 2018 at 11:59 AM
Will I be charged for voicemail?
No, all our unlimited plans come with unlimited voicemail.
Mon, 5 Nov, 2018 at 12:01 PM
Does Vaya accept Diners Club or American Express cards as payment?
No. We only accept VISA or Mastercard for credit card payments.  
Mon, 5 Nov, 2018 at 12:07 PM
How does Vaya bill me?
Vaya will charge you one month in advance plan access fee on ordering your new Vaya service.  The Vaya bill is based on a calendar month (1st day of the...
Mon, 5 Nov, 2018 at 12:40 PM
What call types are not included as standard call credit?
International calls, calls while roaming, 19 premium SMS and calls, calls to Telstra directory assistance and voicemail call return are all billed as excess...
Fri, 9 Mar, 2018 at 3:00 PM