FAQ

Is there a cost to change plans?
There is a $5 Plan Change Fee applicable for any approved change to your Vaya service. This fee will be waived when changing to a plan with a higher mon...
Fri, 4 Sep, 2020 at 4:23 PM
What happens if I don't have a 4G handset or don't live in an area with 4G coverage?
In situations where you don't have 4G coverage or a 4G compatible handset, your service will revert to the best possible connection, e.g. 3G for your h...
Mon, 5 Nov, 2018 at 12:11 PM
What is my SIM PIN?
The default SIM PIN code is 4 zeroes: 0000
Mon, 5 Nov, 2018 at 12:13 PM
How do I Find the IMEI or MEID Number on a Mobile Phone?
1. Dial the IMEI code. You can retrieve the IMEI/MEID number on virtually any phone by dialing in the universal code. Dial *#06#. You typically will not nee...
Fri, 22 May, 2015 at 10:13 AM
Are Vaya plans month by month or on contract?
Vaya currently offers month-to-month service agreements only. Check out our plans to see which choice suits your needs.
Thu, 3 Sep, 2020 at 11:52 AM
How do the $10/1GB Data Blocks work?
Data blocks are applicable to older plans only and are no longer turned on by default or available for current plans. Data blocks help you avoid your no...
Fri, 4 Sep, 2020 at 4:43 PM
How to cancel your Vaya service
How to cancel your Vaya service We’re sorry to hear that you’re looking to cancel your Vaya service. Before we run you through how to cancel, there are ...
Mon, 5 Nov, 2018 at 12:20 PM
How do I reset my password?
If you've forgotten your password, you'll be able to reset it here.  Follow the instructions to enter your Vaya account number and and mobile ...
Mon, 5 Nov, 2018 at 12:20 PM
What is my account number?
Your account number will be stated on your monthly invoice from Vaya.  If you do not have a copy of your monthly invoice, you are able to confirm your a...
Mon, 5 Nov, 2018 at 11:47 AM