Fraudulent and illegal mobile number porting is when your personal details are used to “port” or transfer your mobile number from one provider to another without your consent.

If you suspect your number has been illegally ported, you should immediately:

  • Report the activity scams or suspicious activity you’ve come across to the Australian Federal Police or the relevant State or Territory Police;
  • Report any suspicious activity to Scamwatch and the Australian Cybercrime Online Reporting Network; 
  • Contact your bank ASAP to see whether scammers have accessed your bank account. As you won’t have access to your mobile phone number if the number is ported across, any verification codes sent to your mobile phone by your bank for things such as bank transfers, may be accessible by the scammer, so it’s important to update your bank of the situation and advice of any fraudulent transactions;
  • As the scammer may have access to social media profiles, email accounts and banking details. You should change the passwords for all your important online accounts, including social media, banking and other accounts which personal information