How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
1300 00 8292
How can I activate Voicemail?
How can I activate my service?
I'm having trouble accessing data!
When will my SIM arrive?
How long will porting my number take?
View all 7
2FA Account Security
EXTRA DATA PACKS
Scam calls and messages
Can I keep my current number?
What call types are not included as standard call credit?
View all 30
What is the coverage in my area?
Important Changes to the Optus 3G Network
What happens if I don't have a 4G handset or don't live in an area with 4G coverage?
Is Global Roaming available on my Vaya service?
Who is Vaya?
Why am I being migrated to Vaya?
Will there be any downtime during transition / migration period?
I have a pending order / activation, will you take care of that?
Would there be changes to my current billing cycle?
View all 11