Quick Help

How can I activate Voicemail?
Dial '321' from your handset and follow the voice prompts to set your personalised message and activate Voicemail.
Mon, 5 Nov, 2018 at 12:21 PM
How can I activate my service?
Once you've received your Vaya SIM Card, just visit our website and click the 'Activate' links. This will initiate the connection of your new nu...
Mon, 5 Nov, 2018 at 12:26 PM
I'm having trouble accessing data!
If you've just ported your number over, give it some time, sometimes up to 24 hours.  Make sure you have your APN (Access Point Name) set to 'ye...
Mon, 5 Nov, 2018 at 12:28 PM
When will my SIM arrive?
SIMs are sent via standard post delivery and take around 5-7 working days. There is an option to get your SIM card via Express Post which cost an additi...
Mon, 5 Nov, 2018 at 12:43 PM
How long will porting my number take?
Although many transfers are completed within a few hours, transfers from Telstra or Vodafone can take up to 1 business day, while transfers from the Optus n...
Fri, 6 Sep, 2019 at 4:09 PM
What is my billing cycle?
Your bill will commence from the 1st day of the month until the final day of the month. Every monthly invoice is generated on the 5th day of each month with...
Mon, 5 Nov, 2018 at 12:40 PM
Will I receive the same coverage with Vaya as with Optus directly?
Yes, we are on the same Optus 4G Plus network. Check out the coverage here.
Mon, 5 Nov, 2018 at 12:46 PM