Jeenee Customers
Here is where you can find the answers to the most frequently asked questions.
Vaya is part of the amaysim Group that was launched in 2010 and is now Australia's 4th largest mobile service provider with over 1 million customers on ...
Wed, 8 Jan, 2020 at 11:10 AM
The amaysim Group has purchased the Jeenee Mobile business. The amaysim Group offers pre and post paid mobile services. Vaya is one of amaysim's brand t...
Wed, 8 Jan, 2020 at 11:33 AM
There will be no downtime during your move on your next billing cycle.
Wed, 8 Jan, 2020 at 11:10 AM
Absolutely, we will take care of everything! You will be moved across to Vaya once you activate your SIM or your pending order is finalised.
Wed, 8 Jan, 2020 at 11:10 AM
Your billing cycle and payment details will remain the same. You won't need to worry about a thing!
Wed, 8 Jan, 2020 at 11:10 AM
No, your billing date will remain the same as always. Please make sure you download the Vaya app so you can continue to view your account and make any payme...
Wed, 8 Jan, 2020 at 11:11 AM
Yes, you can continue to make payments using your selected payment method. There's no need to update them.
Wed, 8 Jan, 2020 at 11:11 AM
Yes, once you've been successfully migrated to Vaya, you'll receive an email confirmation from us with your new account details. Your password will ...
Wed, 8 Jan, 2020 at 11:11 AM
Once your Jeenee Mobile account is migrated to Vaya, you'll need to download the Vaya app as you'll no longer be able to view your account details w...
Wed, 8 Jan, 2020 at 11:11 AM
Yes. You will still get international calling inclusions which will be outlined in your email notice. You will have access to call the following countries: ...
Wed, 8 Jan, 2020 at 11:11 AM