With cyber crime becoming increasingly prevalent in our digital lives, we're making some changes to the way you access your account to improve the security of your personal information.

Two-factor authentication is rolling out across Australia for all telcos and mobile service providers to both improve security and to reduce the incidence of harm caused to customers like you when personal information, business information or your telecommunications service is targeted by unauthorised persons.

New authentication measures will apply when making changes to your Vaya service or account, such as performing a SIM swap, updating payment information, or updating your address or other personal details. We call these requests "high-risk customer interactions", and to keep your information safe you'll be asked to use two-factor authentication (2FA) via email or SMS to help us know the request comes from you.

For more information, please see our Understanding-2FA page.