How is the data usage billed?
The data usage is calculated in kilobyte (KB) packets. You are able to check the data rates for your desired plan at vaya.net.au.
Mon, 5 Nov, 2018 at 11:31 AM
Is direct debit the only way I can pay the bill?
All our plans are direct debit mandatory. We are able to arrange your monthly bills to be paid automatically through your preferred bank account or credit c...
Tue, 5 Feb, 2019 at 4:55 PM
Will Vaya direct debit the monthly fee from the credit card/bank account I used to sign up for the service?
Yes, unless given new details, we will use the details supplied during sign up
Fri, 17 Oct, 2014 at 6:27 PM
If I apply for a service how long will it take until I get my new service?
Once Vaya receives your application, a brief credit and identity check is performed.  After confirming that you are an actual person, the application pa...
Mon, 5 Nov, 2018 at 11:35 AM
Can I use my own mobile handset?
If your handset is not locked to any other service provider and is compatible with the Optus GSM and 3G/4G mobile network, you will be ready to go. Just ins...
Mon, 5 Nov, 2018 at 11:38 AM
Can I tethering on Vaya?
Yes, all Vaya plans allow for tethering as long as you have a compatible device.  There are no additional costs for tethering, it will use the included ...
Mon, 5 Nov, 2018 at 11:42 AM
Can I manage my service features online?
Yes, you can. You have the ability to enable and disable; data, voicemail, outgoing calls, SMS, roaming and keep an eye on your spend all in one place.
Mon, 5 Nov, 2018 at 11:43 AM
Do you accept PayPal?
 No, unfortunately we only accept credit card payments and BPAY payments through internet transfer.
Tue, 5 Feb, 2019 at 4:53 PM
When does my billing start?
The billing of your service will begin from the moment that your service is activated on the network.  Your first month plan cost will be pro-rated bas...
Mon, 5 Nov, 2018 at 11:59 AM
How does Vaya bill me?
Vaya will charge you one month in advance plan access fee on ordering your new Vaya service.  The Vaya bill is based on a calendar month (1st day of the...
Mon, 5 Nov, 2018 at 12:40 PM