Jeenee Mobile Customer FAQ

Here is where you can find the answers to the most frequently asked questions.

Who is Vaya?
Vaya is part of the amaysim Group that was launched in 2010 and is now Australia's 4th largest mobile service provider with over 1 million customers on...
Wed, 8 Jan, 2020 at 11:10 AM
Why am I being migrated to Vaya?
The amaysim Group has purchased the Jeenee Mobile business. The amaysim Group offers pre and post paid mobile services. Vaya is one of amaysim's brand ...
Wed, 8 Jan, 2020 at 11:33 AM
Will there be any downtime during transition / migration period?
There will be no downtime during your move on your next billing cycle.
Wed, 8 Jan, 2020 at 11:10 AM
I have a pending order / activation, will you take care of that?
Absolutely, we will take care of everything! You will be moved across to Vaya once you activate your SIM or your pending order is finalised.
Wed, 8 Jan, 2020 at 11:10 AM
Would there be changes to my current billing cycle?
Your billing cycle and payment details will remain the same. You won't need to worry about a thing!
Wed, 8 Jan, 2020 at 11:10 AM
Will my bill date change?
No, your billing date will remain the same as always. Please make sure you download the Vaya app so you can continue to view your account and make any payme...
Wed, 8 Jan, 2020 at 11:11 AM
Will you keep the payment arrangement I have with Jeenee Mobile?
Yes, you can continue to make  payments using your selected payment method. There's no need to update them.
Wed, 8 Jan, 2020 at 11:11 AM
Will my account number or password change?
Yes, once you've been successfully migrated to Vaya, you'll receive an email confirmation from us with your new account details. Your password wil...
Wed, 8 Jan, 2020 at 11:11 AM
Where can I download the Vaya app?
Once your Jeenee Mobile account is migrated to Vaya, you'll need to download the Vaya app as you'll no longer be able to view your account details...
Wed, 8 Jan, 2020 at 11:11 AM
I have international calling credit as part of my plan, will I still get this?
Yes. You will still get international calling inclusions which will be outlined in your email notice. You will have access to call the following countries: ...
Wed, 8 Jan, 2020 at 11:11 AM