Support Centre

FAQ 38

• Can I keep my current number?
• How do the $10/1GB Data Blocks work?
• Can I change my plan once I've connected?
• What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
• How do I check my usage?

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Quick Help 8

• How can I activate Voicemail?
• How can I activate my service?
• How to increase my ring time before it goes to Voicemail?
• I'm having trouble accessing data!
• When will my SIM arrive?

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2G Network 4

• I’ve seen that Optus is “closing” down the 2G network. What does this mean for me?
• Are Vaya customers affected by the Optus closure of the 2G network?
• What happens to my Vaya account when the Optus 2G network is closed?
• I have a 2G phone and want to stay with Vaya; how can I do this?

International Roaming 2

• Is Global Roaming available on my Vaya service?
• Can I use my mobile while on a cruise?

Vaya Price Beat Guarantee 5

• How does the Price Beat Guarantee work?
• Is the Price Beat Guarantee only available to new Vaya customers?
• What does 'comparable' mean?
• How do I claim the Vaya Price Beat Guarantee?
• How long will you match the new price for?

6 Month Starter Packs 4

• Can existing customers buy the starter pack?
• Can I keep my current number?
• What happens if I run out of data?
• What happens after the 6 months is over?

Support 3

• Opening Hours
• Contact Details
• About Us

How To Buy 4

• Why Buy From Us
• Is The Vaya Handset Shop a Safe Site?
• Our Stock
• Payment Methods

Fulfilment Process 5

• Verification
• Delivery
• Shipping Fees
• Order Tracking
• PO Box Deliveries

Warranty 3

• Consumer Guarantees
• How To Make a Claim
• Return Policy

FAQ's 4

• How Do I Place My Order?
• How Do I Remove Items From My Shopping Cart?
• How Do I Change The Quantity of a Particular Item In My Cart?
• What If I Need To Change My Address?

Privacy 0