Support Centre

Quick Help 7

• How can I activate Voicemail?
• How can I activate my service?
• I'm having trouble accessing data!
• When will my SIM arrive?
• How long will porting my number take?

View all 7

FAQ 30

• 2FA Account Security
• EXTRA DATA PACKS
• Scam calls and messages
• Can I keep my current number?
• What call types are not included as standard call credit?

View all 30

Mobile Network 3

• What is the coverage in my area?
• Important Changes to the Optus 3G Network
• What happens if I don't have a 4G handset or don't live in an area with 4G coverage?

International Roaming 1

• Is Global Roaming available on my Vaya service?

Jeenee Customers 11

• Who is Vaya?
• Why am I being migrated to Vaya?
• Will there be any downtime during transition / migration period?
• I have a pending order / activation, will you take care of that?
• Would there be changes to my current billing cycle?

View all 11

6 Month Starter Packs 4

• Can existing customers buy the starter pack?
• Can I keep my current number?
• What happens if I run out of data?
• What happens after the 6 months is over?