Support Centre

FAQ 38

• How is the data usage billed?
• How do I check my usage?
• What is 'Missed Call Service and how do I turn on/off Missed Call Service?
• Is my usage displayed on the website live?
• Can I keep my current number?

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Quick Help 8

• How can I activate Voicemail?
• How can I activate my service?
• How to increase my ring time before it goes to Voicemail?
• I'm having trouble accessing data!
• When will my SIM arrive?

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2G Network 4

• I’ve seen that Optus is “closing” down the 2G network. What does this mean for me?
• Are Vaya customers affected by the Optus closure of the 2G network?
• What happens to my Vaya account when the Optus 2G network is closed?
• I have a 2G phone and want to stay with Vaya; how can I do this?

Support 3

• Opening Hours
• Contact Details
• About Us

How To Buy 4

• Why Buy From Us
• Is The Vaya Handset Shop a Safe Site?
• Our Stock
• Payment Methods

Fulfilment Process 5

• Verification
• Delivery
• Shipping Fees
• Order Tracking
• PO Box Deliveries

Warranty 3

• Consumer Guarantees
• How To Make a Claim
• Return Policy

FAQ's 4

• How Do I Place My Order?
• How Do I Remove Items From My Shopping Cart?
• How Do I Change The Quantity of a Particular Item In My Cart?
• What If I Need To Change My Address?

Privacy 0