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Knowledge base
General
FAQ
30
EXTRA DATA PACKS
Scam calls and messages
Can I keep my current number?
What call types are not included as standard call credit?
What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
See all 30 articles
Jeenee Mobile Customer FAQ
11
Who is Vaya?
Why am I being migrated to Vaya?
Will there be any downtime during transition / migration period?
I have a pending order / activation, will you take care of that?
Would there be changes to my current billing cycle?
See all 11 articles
Quick Help
7
How can I activate Voicemail?
How can I activate my service?
I'm having trouble accessing data!
When will my SIM arrive?
How long will porting my number take?
See all 7 articles
2G Network
4
I've seen that Optus is “closing” down the 2G network. What does this mean for me?
Are Vaya customers affected by the Optus closure of the 2G network?
What happens to my Vaya account when the Optus 2G network is closed?
I have a 2G phone and want to stay with Vaya; how can I do this?
International Roaming
1
Is Global Roaming available on my Vaya service?
6 Month Starter Packs
4
Can existing customers buy the starter pack?
Can I keep my current number?
What happens if I run out of data?
What happens after the 6 months is over?
Vaya Handset Shop
Support
1
Contact Details
Fulfilment Process
4
Verification
Delivery
Order Tracking
PO Box Deliveries
Warranty
3
Consumer Guarantees
How To Make a Claim
Return Policy
FAQ's
2
Where has the Vaya Hanset Shop gone?
What If I Need To Change My Address?
Privacy
0