Support Centre

FAQ 31

• EXTRA DATA PACKS
• Scam calls and messages
• Can I keep my current number?
• What call types are not included as standard call credit?
• Accessibility & disability support information

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Jeenee Mobile Customer FAQ 11

• Who is Vaya?
• Why am I being migrated to Vaya?
• Will there be any downtime during transition / migration period?
• I have a pending order / activation, will you take care of that?
• Would there be changes to my current billing cycle?

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Quick Help 7

• How can I activate Voicemail?
• How can I activate my service?
• I'm having trouble accessing data!
• When will my SIM arrive?
• How long will porting my number take?

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2G Network 4

• I've seen that Optus is “closing” down the 2G network. What does this mean for me?
• Are Vaya customers affected by the Optus closure of the 2G network?
• What happens to my Vaya account when the Optus 2G network is closed?
• I have a 2G phone and want to stay with Vaya; how can I do this?

International Roaming 1

• Is Global Roaming available on my Vaya service?

6 Month Starter Packs 4

• Can existing customers buy the starter pack?
• Can I keep my current number?
• What happens if I run out of data?
• What happens after the 6 months is over?

Support 1

• Contact Details

Warranty 3

• Consumer Guarantees
• How To Make a Claim
• Return Policy

FAQ's 2

• Where has the Vaya Hanset Shop gone?
• What If I Need To Change My Address?

Privacy 0