Support Centre

FAQ 27

• Can I keep my current number?
• How do the $10/1GB Data Blocks work?
• Can I change my plan once I've connected?
• What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
• How do I check my usage?

See all 27 articles

Jeenee Mobile Customer FAQ 11

• Who is Vaya?
• Why am I being migrated to Vaya?
• Will there be any downtime during transition / migration period?
• I have a pending order / activation, will you take care of that?
• Would there be changes to my current billing cycle?

See all 11 articles

Quick Help 7

• How can I activate Voicemail?
• How can I activate my service?
• I'm having trouble accessing data!
• When will my SIM arrive?
• How long will porting my number take?

See all 7 articles

2G Network 4

• I've seen that Optus is “closing” down the 2G network. What does this mean for me?
• Are Vaya customers affected by the Optus closure of the 2G network?
• What happens to my Vaya account when the Optus 2G network is closed?
• I have a 2G phone and want to stay with Vaya; how can I do this?

International Roaming 1

• Is Global Roaming available on my Vaya service?

6 Month Starter Packs 4

• Can existing customers buy the starter pack?
• Can I keep my current number?
• What happens if I run out of data?
• What happens after the 6 months is over?