FAQ

Can I keep my current number?
Absolutely! Transferring your number across to Vaya is a simple process where we port your existing number from your current provider. Simply nominate...
Thu, 28 May, 2015 at 3:10 PM
How do the $10/1GB Data Blocks work?
Data blocks help you avoid your normal excess data rates, which can lead to hefty bills. By having data blocks turned on, you will be charged $10 for every ...
Thu, 16 Mar, 2017 at 1:22 PM
Can I change my plan once I've connected?
Yes you can! As a Vaya customer it is now possible to change your existing plan to any of our exciting new plans – including switching between Power Plans a...
Fri, 20 Oct, 2017 at 4:39 PM
What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
  Missed Call Service directs your callers to a short announcement that tells them they can leave a short message that will be sent as an MMS to you (th...
Fri, 20 Oct, 2017 at 4:39 PM
How do I check my usage?
If you would like a copy of your itemised account, you can either contact us at 1300 008 292 or access your account online. To login to your account, simply...
Fri, 17 Oct, 2014 at 11:36 PM
How is the data usage billed?
The data usage is calculated in kilobyte packets on our entire Power Plan series. Depending on the plan you select, the rates can differ. You are able to ch...
Thu, 28 May, 2015 at 11:56 AM
Is my usage displayed on the website live?
Data usage is updated every 15 minutes from the network in most cases and is presented to you via your online account as 'Live Data'. Usage disp...
Thu, 28 May, 2015 at 2:36 PM
Is direct debit the only way I can pay the bill?
All our plans are direct debit mandatory. We are able to arrange your monthly bills to be paid automatically through your preferred bank account or credit c...
Wed, 15 Oct, 2014 at 11:21 AM
Will Vaya direct debit the monthly fee from the credit card/bank account I used to sign up for the service?
Yes, unless given new details, we will use the details supplied during sign up
Fri, 17 Oct, 2014 at 6:27 PM
If I apply for a service how long will it take until I get my new service?
Once Vaya receives your application, a brief credit and identity check is performed. After confirming that you are an actual person, the application paymen...
Fri, 26 May, 2017 at 11:30 AM