FAQ

EXTRA DATA PACKS
Extra Data packs are available to add to selected plans, allowing you to add more data for the month at great rates. You will find the option to add a D...
Tue, 8 Sep, 2020 at 5:08 PM
Can I keep my current number?
Transferring your number across to Vaya is a simple process where we port your existing number from your current provider. Nominate the number you would...
Tue, 5 May, 2020 at 2:06 PM
What call types are not included as standard call credit?
International calls, calls while roaming, 19 premium SMS and calls, calls to Telstra directory assistance and voicemail call return are all billed as excess...
Fri, 9 Mar, 2018 at 3:00 PM
What is 'Missed Call Service' and how do I turn on/off Missed Call Service?
  Missed Call Service directs your callers to a short announcement that tells them they can leave a short message that will be sent as an MMS to you (th...
Fri, 20 Oct, 2017 at 4:39 PM
What should I do if I suspect my number has been illegally transferred?
Fraudulent and illegal mobile number porting is when your personal details are used to “port” or transfer your mobile number from one provider to another wi...
Tue, 5 May, 2020 at 2:17 PM
Can I change my plan once I've connected?
Yes you can change your existing plan to any of our exciting new plans. You will be able to  change your plan mid month but changes will take effect from th...
Mon, 5 Nov, 2018 at 11:12 AM
How do I check my usage?
To check your usage login to your account and go to My Account with your account number and password. If you would like a copy of your itemised account, you...
Mon, 5 Nov, 2018 at 11:19 AM
How is the data usage billed?
The data usage is calculated in kilobyte (KB) packets. You are able to check the data rates for your desired plan at vaya.net.au.
Mon, 5 Nov, 2018 at 11:31 AM
Is direct debit the only way I can pay the bill?
All our plans are direct debit mandatory. We are able to arrange your monthly bills to be paid automatically through your preferred bank account or credit c...
Tue, 5 Feb, 2019 at 4:55 PM
Will Vaya direct debit the monthly fee from the credit card/bank account I used to sign up for the service?
Yes, unless given new details, we will use the details supplied during sign up
Fri, 17 Oct, 2014 at 6:27 PM