FAQ
With cyber crime becoming increasingly prevalent in our digital lives, we're making some changes to the way you access your account to improve the secur...
Fri, 24 Jun, 2022 at 11:58 AM
Extra Data packs are available to add to selected plans, allowing you to add more data for the month at great rates. You will find the option to add a D...
Tue, 8 Sep, 2020 at 5:08 PM
What are scam calls and messages? A scam call or message is a form of communication attempting to dishonestly obtain benefit, or cause loss, by deceptio...
Wed, 6 Jul, 2022 at 4:20 PM
Transferring your number across to Vaya is a simple process where we port your existing number from your current provider. Nominate the number you would...
Tue, 5 May, 2020 at 2:06 PM
International calls, calls while roaming, 19 premium SMS and calls, calls to Telstra directory assistance and voicemail call return are all billed as excess...
Fri, 9 Mar, 2018 at 3:00 PM
Vaya is dedicated to providing a mobile service that encourages inclusivity for all and in this guide you’ll find information regarding our accessibility in...
Fri, 2 Jul, 2021 at 1:58 PM
Missed Call Service directs your callers to a short announcement that tells them they can leave a short message that will be sent as an MMS to you (th...
Fri, 20 Oct, 2017 at 4:39 PM
Fraudulent and illegal mobile number porting is when your personal details are used to “port” or transfer your mobile number from one provider to another wi...
Tue, 5 May, 2020 at 2:17 PM
Yes you can change your existing plan to any of our exciting new plans. You will be able to change your plan mid month but changes will take effect from th...
Mon, 5 Nov, 2018 at 11:12 AM
To check your usage login to your account and go to My Account with your account number and password. If you would like a copy of your itemised account, you...
Mon, 5 Nov, 2018 at 11:19 AM